IT Business Analyst

$82,100 - $172,400/Yr

CACI International - Arlington, VA

Full-time - Mid Level

Arlington, VA

Professional, Scientific, and Technical Services

About the position

The IT Business Analyst at CACI will collaborate with a team of ServiceNow Developers, Business Analysts, and ServiceNow Architects to support the Department of Homeland Security's network and security operations. This role involves gathering and defining client requirements, analyzing and documenting business and technical processes, and providing program and project support across teams. The analyst will also facilitate project activities, conduct quality assurance, and contribute to documentation efforts.

Responsibilities

• Providing operational program and project support to program manager and team leads.
• Analyzing and documenting business and technical processes to develop new and modified business information processing systems.
• Coordinating with cross-functional teams to ascertain system and network requirements.
• Writing and editing documents such as Standard Operating Procedures, Work Instructions, and Job Aids.
• Conducting Quality Reviews of documentation to identify improvement opportunities.
• Increasing proficiency in specific business disciplines such as Operations Management.
• Creating and distributing operational reports as requested.
• Facilitating projects and coordinating with cross-functional teams to produce better business outcomes.
• Collecting and maintaining program/project metrics and developing improvements in metrics.
• Facilitating project activities and coordinating with cross-functional teams to meet deadlines.
• Hosting and facilitating daily/weekly/monthly project/operational meetings with government and contractors.
• Contributing to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Developing and producing documentation, reports, and presentation slide decks.
• Preparing and presenting briefing materials to staff, executives, and federal customers.

Requirements

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD).
• B.A./B.S. or equivalent + 8 years of relevant experience.
• Previous experience as a Scrum Master.
• Previous experience as a Business Analyst.
• Attention to detail and resourcefulness.
• Direct scheduling experience, preferably working on other large Government contracts.
• Expert at using Kanban boards and agile methodologies.
• Expert of Scrum methodologies.
• Experience with JIRA and Confluence.
• Strong communication skills (verbal and written).
• Strong Microsoft Office experience, predominantly Excel, Visio and PowerPoint.
• Self-starter with the ability to work independently with limited to no guidance.

Nice-to-haves

• SAFe Agile Certified Scrum Master
• ITIL Foundation
• Other IT technical certifications
• PMP

Benefits

• Healthcare benefits
• Wellness programs
• Financial benefits
• Retirement plans
• Family support programs
• Continuing education opportunities
• Flexible time off benefits