IT Business Consultant - Cybersecurity

Mercedes-Benz Group - Charleston, SC

Full-time - Entry Level

Charleston, SC

Merchant Wholesalers, Durable Goods

About the position

At Mercedes-Benz Vans, we are at the forefront of shaping the future of mobility. As an IT Business Consultant specializing in Cybersecurity, you will play a pivotal role in our IT Demand Management process, acting as the primary point of contact for our business partners. Your responsibilities will encompass researching, implementing, and coordinating changes that enhance and optimize our business processes. You will provide functional IT support, ensuring the sustainable availability, integrity, and confidentiality of all IT applications within your area of responsibility. This position offers a unique opportunity to contribute to the development of innovative solutions that make mobility safer, simpler, and more sustainable for people around the globe. In this role, you will be immersed in a collaborative work environment that encourages you to think creatively and thrive. You will have access to cutting-edge training and promising career opportunities that will help you expand your professional skill set and individual strengths. Your contributions will extend beyond your job title, allowing you to make a significant impact on the future of mobility. You will be involved in various projects, including plant expansions, and will participate in regular team meetings to ensure alignment and progress towards our goals.

Responsibilities

• Provides IT support during incidents
• Conducts analysis of client's business and functional requirements and binds them with business processes
• Assesses scope and impact of client business needs and assists with formal requirement documentation
• Supports IT changes and releases
• Creates and manages timelines and implementation plans
• Studies the impact and benefits of technology
• Acquires, improves and applies a broad toolkit of best practices and methodologies
• Selects and applies analysis methods (actual analysis)
• Supports in determining the target state by applying creative, agile methods and procedures
• Organizes and supports workshops to derive the target solution on the basis of the target state
• Coordinates the involved areas (IT and Business Partner) during the development, testing and rollout of the target solution
• Supports and maintains internal IT processes (ex: Incident Management) and associated documentation
• Supports thorough problem management as the coordinator after incidents including in-depth Root Cause Analysis, Countermeasures and Solution planning
• May be required to provide after-hours / on-call duty support
• Participates in the plant expansion and other projects
• Participates in regular scheduled team meetings
• Performs other duties as assigned

Requirements

• High School Diploma or GED and 5 years of relevant working experience
• Associate's degree and 2-4 years of relevant working experience
• Bachelor's degree and 0-2 years of relevant working experience
• Preferably a Bachelor's or Associate's degree in Computer Science, Information Technology, or related field
• Experience in IT Demand Management/Business Consulting is a plus
• Excellent communication and presentation skills
• Project Management (leading projects, major changes/releases or work packages)
• Excellent troubleshooting and problem-solving skills
• Basic to Intermediate technical skills
• Basic understanding of IT security and data security
• Knowledge of incident and problem management is a plus
• Knowledgeable in agile methodology and principles preferred

Nice-to-haves

• Experience in IT Demand Management/Business Consulting
• Knowledge of incident and problem management
• Knowledgeable in agile methodology and principles

Benefits

• Excellent compensation & benefits plan with 401k matching