IT Business Partner Support Analyst – Intern

About the position

We are seeking a detail-oriented and proactive IT Business Partner Support Analyst Intern to support strategic technology initiatives, streamline communication, and enhance the overall employee technology experience. This internship offers a hands-on opportunity to bridge business needs with IT capabilities through communication, documentation, and analysis.

Responsibilities

• Develop standardized templates for monthly IT communications to stakeholders.
• Document user guides for common IT use cases to improve self-service support.
• Organize and conduct company-wide technology demonstration sessions to promote new tools and features.
• Assess technology support tickets to identify recurring issues and trends.
• Propose a technology roadmap focused on enhancing the employee technology experience.

Requirements

• Currently pursuing a degree in Information Systems, Business, Communications, or related field.
• Strong communication and technical writing skills.
• Familiarity with IT service management tools (e.g., ServiceNow, Jira) is a plus.
• Ability to analyze data and identify trends.
• Comfortable leading sessions and engaging cross-functional teams.

Benefits

• Insight into how IT collaborates with business functions to improve technology outcomes.
• Experience in IT communication strategy and process documentation.
• Exposure to technology service management and stakeholder engagement.
• A chance to contribute to meaningful improvements in employee IT experience.