IT Business Relationship Manager

$109,300 - $218,500/Yr

Abbott Laboratories - Sylmar, CA

Full-time - Mid Level

Sylmar, CA

Miscellaneous Manufacturing

About the position

The IT Business Relationship Manager will be responsible for working closely with Abbott Medical Devices Cardiac Rhythm Management (CRM) Manufacturing, Distribution, Labeling and Analytics business partners and serve as the liaison between business partners and shared services delivery teams to ensure that business needs and requirements are being addressed across Plan, Build, and Run areas. Responsible for demand management, IT Capital and Expense financial projections, planning, and oversight of IT systems. Responsible for identifying technology solutions to meet evolving business needs with an excellent understanding of the application and technology lifecycle management. Candidate should be aware of the evolution of technologies and consider regulations relevant to the business area.

Responsibilities

• Building and maintaining expertise on the IT portfolio for CRM globally.
• Proactively analyze business processes; elicit, analyze, and document business requirements; identify alternative solutions, assess feasibility, and make recommendations typically seeking to leverage new or existing IT technology components.
• Champion change and innovation. Stimulate creativity, innovation and open to new ideas.
• Constant awareness of corporate IT standards, technology trends, evolving regulatory requirements and their applicability to the business process and IT portfolio.
• Manage collaboration and partnership with Corporate IT Services including Plan/Build/Run teams.
• Understand the business and ensure IT solutions meet the needs of the business.
• Consult senior leadership on IT systems lifecycle, tools and solutions.
• Develop, propose, and implement innovative solutions to improve business outcomes in support of business strategies.
• Partner and collaborate with key IT staff and other Abbott divisions to support cross divisional business initiatives and explore IT synergies and efficiencies.
• Good understanding of project management process, best practices and documentation.
• Responsible for maintaining healthy and conflict-free relationship between the business customer and the IT delivery teams.
• Responsible for compliance with applicable Corporate and Divisional policies and procedures.
• Make strategic decisions that impact Business and IT.

Requirements

• Master's or bachelor's degree in computer science, engineering or related field of study relevant for working in technology.
• Project Management certified (e.g., Prince2, PMI/PMP) preferred.
• 8+ years international business experience (working for multi-national/Global) - 3 years in project management.
• Strong experience in engaging with Manufacturing, Quality or R&D business environment.
• Proven track record in IT-Business roles like functional application support, architecture, key user roles, project management, etc.
• Experience with Manufacturing systems (e.g., SAP or MES, etc.)- high level knowledge.
• Working experience in regulated environments like Healthcare/Pharma/MedTech.
• IT compliance & governance experience.
• Experience managing accounting / Finance and R&D process improvement.
• Experience in developing and implementing applications in an FDA/GXP environment.

Nice-to-haves

• Preferred certificates - SAP certificates, Software validation / Life Cycle management (e.g., GAMP 5), IT Service Management certified (e.g., ITIL) and Cloud Foundations certified (e.g., AWS, Azure).
• Proven track record in Supply Chain, Consulting, Project Management.
• Pharma/Medical Device commercial, development, and manufacturing business process knowledge, as related to IT.
• Strong organizational skills including program/project governance.
• Experience with Data Management - data gathering / data harmonization / data models / reporting / analytics.
• Experience with visualizing data in PowerBI / Tableau.
• Experience with analyzing data in Databricks / Python.
• Strong interdisciplinary, intercultural, and networking skills.
• Strong influence and negotiating skills.

Benefits

• Career development with an international company.
• Free medical coverage for employees via the Health Investment Plan (HIP) PPO.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit.
• Recognized as a great place to work in dozens of countries.
• Named one of the most admired companies in the world by Fortune.