IT Business Support Specialist

$96,050 - $129,950/Yr

General Dynamics - Silver Spring, MD

Full-time - Mid Level

Remote - Silver Spring, MD

10,001+ employees

Transportation Equipment Manufacturing

About the position

The IT Business Support Specialist will support the NIH Office of Management in implementing a large-scale data strategy and governance program. This role involves direct interaction with executive leadership and stakeholders, focusing on building relationships and exceeding expectations while managing various IT initiatives.

Responsibilities

• Prepare presentations for and present to senior level audiences
• Write and update project charters and project documentation
• Formulate strategic planning documents for IT systems
• Provide administrative support, such as meeting notes and project coordination across tasks
• Create status updates, briefings, presentations, talking points, and similar deliverables in support of customer IT initiatives
• Communicate with IT systems owners and related staff to discuss and clarify submissions to the Governance Board
• Support IT Governance Review of proposed technical solutions
• Assist in the development of and review enterprise system budgets
• Maintain content on various SharePoint and MS Teams sites and provision users with access to content as required
• Implement a detail-oriented, problem-solving framework in a multi-workstream environment
• Cultivate value-driven strategic partnerships with business stakeholders from Manager level to C-Suite Executive level to encourage, drive and support enterprise digital innovation

Requirements

• Minimum of five years of experience planning and implementing IT solutions from diverse software platforms across large and diverse organizations
• PMP certification
• Proficiency in Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint)
• Experience with data visualization tools (Power BI, Qlik, Tableau)
• Knowledge of data management, data governance, data visualization
• Experience with Cloud technologies, specifically Azure
• Experience with the Software Development Lifecycle (SDLC)
• Experience with integration of technical changes across multiple systems with multiple system owners
• Ability to articulate technical specifications into business documentation for Senior level audiences
• Experience working on multiple projects at once, balancing priorities, multitasking, and requiring minimum supervisor input
• Ability to analyze cost vs. benefit of IT solutions
• Ability to effectively communicate
• Ability to lead discussions with strong facilitation skills
• Ability to exhibit professional diplomacy, while effectively relating to people at all organizational levels internally and externally
• Good problem-solving skills
• Ability to work effectively independently and in teams
• Flexibly adapting plans to a dynamic environment

Nice-to-haves

• Familiarity or hands-on experience on development and delivery of low code solutions using Microsoft 365 products and/or Power Apps
• Prior experience working with the National Institutes of Health (NIH) or another HHS OpDiv on IT projects
• Knowledge of goal alignment for IT and Business strategies to identify potential risks and identify strategic integrations to achieve optimal outcomes for both
• Experience with IT Infrastructure Library (ITIL) processes for ITSM
• Familiarity with Agile, SAFe, SDLC and other IT benchmarks for ITSM delivery
• Literacy with and the ability to ensure compliance with Federal requirements for accounting, record-keeping, project management, security, and other regulatory requirements
• Experience with Business Case development capabilities to include risk identification and risk management

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Professional growth opportunities including paid education and certifications
• Paid vacation and holidays
• Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance