IT Business System Analyst III

Yusen Logistics - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

Support Activities for Transportation

About the position

The IT Business System Analyst III at Yusen Logistics plays a crucial role in bridging the gap between various cross-functional teams, including business stakeholders, IT staff, project managers, and developers. This position is responsible for identifying and documenting functional requirements, conducting workflow analysis, and evaluating existing application products to develop recommendations. The ideal candidate will possess strong communication skills and a deep understanding of business processes and system analysis techniques.

Responsibilities

• Identify and communicate with key stakeholders.
• Gather, review and analyze business and industry data, including KPIs, financial reports and other key metrics.
• Liaise between various business departments and groups.
• Assess options for process improvement, including business process modeling.
• Maintain documentation regarding various projects, processes and operations.
• Conduct technical workflow, process diagrams and gap analysis.
• Evaluate existing application products that could address client requirements and develop recommendations where appropriate.
• Evaluate alternative operational efficiencies.
• Document and refine system modifications.
• Coordinate installation and first-use of new applications.
• Resolve issues related to an application (new or current) involving team members, vendors, clients, etc. and escalate as needed.
• Collaborate with project managers and cross-functional teams.
• Work efficiently unsupervised.

Requirements

• Bachelor's Degree in Computer Science, Supply Chain, Logistics Management or equivalent work experience.
• 5+ years of BSA or equivalent experience.
• Ability to effectively communicate and influence key stakeholders.
• Resourcefulness and ability to devise creative solutions to problems.
• Experience testing and mapping various business processes and protocols.
• Familiarity with industry technology systems to gather data and problem solve.
• Excellent communication and leadership skills.

Benefits

• Commuter assistance
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Vision insurance
• 401(k) matching