IT Business Systems Analyst, ERP & Research Administration

Ucsf Medical Center - San Francisco, CA

Full-time - Mid Level

Remote - San Francisco, CA

Hospitals

About the position

The Business Systems Analyst provides essential functional support and expertise for Research Administration Systems (RAS) and related integrations or connected business processes in partnership with operational units (including Accounting, Research and Academic Departments) and technical units within UCSF IT. This role serves as a critical bridge between end-users and technical development resources, requiring advanced knowledge of both functional and technical aspects of system support, including requirements analysis, data management, and documentation. The analyst's responsibilities extend through the design, programming, testing, and implementation phases of system support. Problem-solving skills and the application of design principles and data structures, combined with advanced technical knowledge, are essential for creating solutions that improve and extend business applications. The position involves daily end-user support and triage of highly complex system problems using incident management procedures and ticketing systems. The analyst will conduct extensive data analysis and system integrity reviews, gather and document operational requirements from end users and key business stakeholders, and translate these requirements into functional specifications that can be coordinated with development resources. These activities must be executed within established Software Development Life Cycle (SDLC) procedures, covering system design/documentation, knowledge management, fixes, enhancements, and upgrades, as well as performing related activities for new implementations and functionality. Support and expertise cover a wide array of applications and services, primarily focusing on PeopleSoft modules for Grants, Contracts, Projects, Billing, Accounts Receivable, Accounts Payable, and General Ledger, along with related applications and integrations that support research and functionalities applied to other areas, such as Student AR and Sundry Billing. The incumbent is responsible for creating training materials for system support and change management and will often lead cross-functional teams to solve highly complex business or systems issues. The Business Systems Analyst collaborates with the entire Enterprise Applications Team to ensure successful implementation of software maintenance, new implementations, and support of all financial and administrative systems under the direction of the Research Admin System Manager, leveraging advanced knowledge and working with stakeholders in a predominantly independent fashion. Responsibilities may be realigned as organizational needs change.

Responsibilities

• Provide daily end-user support and triage complex system problems using incident management procedures and ticketing systems.
• Conduct extensive data analysis and system integrity reviews.
• Gather and document operational requirements from end users and key business stakeholders.
• Translate and organize requirements into functional specifications for development resources.
• Execute activities within established Software Development Life Cycle (SDLC) procedures covering system design/documentation, knowledge management, fixes, enhancements, and upgrades.
• Create training materials for system support and change management.
• Collaborate on and lead cross-functional teams to solve complex business or systems issues.
• Ensure successful implementation of software maintenance and new implementations.

Requirements

• Bachelor's degree in a related area and/or 3 years equivalent experience/training.
• Minimum 5+ years of related experience.
• 3 - 5 years of experience in function/technical support of enterprise software, such as PeopleSoft Grants, Contracts, Projects, Billing, and AR modules.
• Knowledge of database table structures, functions, processes, integration, and design components.
• High proficiency in SQL, query creation, data extraction/organization, and analysis.
• Demonstrated ability to gather, synthesize, and prioritize highly complex end-user requirements.
• Ability to effectively translate, summarize, and present requirements for technical and non-technical audiences.
• Experience working with developers (both in-house and third-party vendors).

Nice-to-haves

• 3 - 5 years of experience in an organization comparable to UCSF in terms of budget, size, complexity, scope of operation, and accounting systems.
• Advanced knowledge and utilization of application design, functional/technical documentation requirements, and testing methodologies.
• Demonstrated understanding of technical change management procedures in supporting enterprise software.
• Effective communication and interpersonal skills to work with both technical and non-technical personnel at various levels in the organization.
• Self-motivated and able to work independently and as part of a team.
• Demonstrated problem-solving skills and ability to work with others from diverse backgrounds.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan options including 401k.
• Flexible work arrangements including remote work options.
• Paid holidays and vacation time.
• Tuition reimbursement for further education.
• Professional development opportunities.