IT Business Systems Analyst lll

Full-time - Mid Level

Riverside, CA

Executive, Legislative, and Other General Government Support

About the position

The County of Riverside's Information Technology Department is seeking a proactive and experienced IT Business Systems Analyst III with strong development skills, expertise in requirements gathering, and project management capabilities. The ideal candidate will possess proven technical expertise in one or more of the following areas: ServiceNow Development/Administration and/or Laserfiche Development/Administration. This role requires hands-on development work, rigorous requirements analysis, and successful management of IT projects from inception to completion. The Business Analyst III will collaborate with stakeholders to gather, document, and analyze technical and business requirements, bridging the gap between technical teams and business users. The candidate will lead development efforts, manage project scopes, and ensure timely delivery of quality solutions. Proficiency in tools like Wrike, MS Project, ServiceNow PPM, and Power BI is essential. Strong communication, organizational, and problem-solving skills are critical for success in this fast-paced and dynamic role.

Responsibilities

• Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow, available and emerging technology hardware and software, and cost/benefits.
• Analyze projects; document new organizational processes; generate reports for management on new technology.
• Develop and document user requirements from end-user input for new and existing systems, business processes, and applications.
• Select and recommend software or hardware based on systems analysis, evaluation of product, and vendors.
• Create requests for proposal (RFPs) or requirement specifications and evaluate proposal submissions.
• Implement new and modified processes and systems by performing design, application development, installation and testing.
• Modify software; customize business applications and interfaces.
• Coordinate and communicate with end users, management, staff, and vendors on project issues and status.
• Develop project work plans and schedules and monitor project resources including staff time, vendor work, and finances.
• Prepare project documents, requirements, reports, feasibility studies, cost/benefit analysis, and quality assurance and control standards.
• Maintain, support, and administer software applications.
• Provide customer support, training, and problem analysis for software applications.

Requirements

• Bachelor's degree preferably in Information Services, Business, Management, or a related field.
• Minimum of four years of journey-level IT business systems experience, including at least one year in a lead or technically advanced capacity.
• At least two years of experience with Laserfiche and ServiceNow.
• Two years of project management experience.
• One year of experience building reports and dashboards using Power BI.

Nice-to-haves

• Expertise in scripting, workflow automation, and modules like ITSM, ITOM, ITBM, and CSM for ServiceNow.
• Skills in configuring and managing Laserfiche systems, workflows, and integrations, including Forms, Workflow, and Quick Fields.