IT Change Manager
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About The Position
Join our team as the IT Change Manager and champion DSS, Inc.'s mission by spearheading top-tier support. You'll lead the charge in coordinating activities and driving initiatives within our dynamic information systems and IT infrastructures. As the IT Change Manager, you'll orchestrate all change activities and initiatives within our information systems and IT infrastructures. Your pivotal role encompasses ensuring the overall quality of our change management process, including strict adherence to organizational policies and procedures. You'll champion end-to-end stakeholder involvement, applying judicious change controls to thwart unauthorized and disruptive alterations. Join us and drive transformative change with precision and purpose. Essential Duties include planning and executing Configuration Management throughout the project lifecycle, including development, migration, deployment, and security. You will oversee the daily management of configuration items, establishing priorities and work assignments. Tracking compliance to policies and procedures and resolving or escalating any compliance issues will be part of your responsibilities. You will review migration plans, update configuration management processes, and facilitate Configuration Management audits. Additionally, you will review critical incident outage resolution results and responses, acting as the secretariat for the CAB and ECAB, which includes meeting scheduling, prior circulation of change requests, and ensuring quorum formation. You will facilitate communication and engage business and IT management to encourage configuration management efforts and value proposition. Reviewing and approving all changes to the CMS infrastructure where applicable, as well as significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed, will be crucial. Mentoring the organization on configuration management services, concepts, policies, and procedures is also part of your role. You will provide and approve all requirements, use cases, user stories, etc., in support of new or improving functionality of the CMS. This position requires being on call 24/7, ensuring that you are available to address any urgent issues that may arise.
