IT Client and Operations Team Lead

Braun Intertec - Bloomington, MN

Full-time - Mid Level

Bloomington, MN

Professional, Scientific, and Technical Services

About the position

The IT Client and Operations Team Lead at Braun Intertec is responsible for providing leadership and direction for the end user environment support team. This role involves collaborating with various teams to ensure operational excellence in technology support and maintenance, while fostering trusted partnerships across the organization. The position requires hands-on user support, management of client devices, and oversight of financial and asset management processes.

Responsibilities

• Prioritize and guide the work of client & operations analysts including queue/ticket management, daily work tasks, and project activities.
• Provide hands-on user support for client devices, peripherals, software, and facilities equipment.
• Manage device deployment including definition, configuration, setup, maintenance, and security.
• Oversee hardware and software asset management including licensing and inventory management.
• Administer and manage operational and vendor tools including ITSM and user provisioning.
• Handle financial and budget management including vendor quotes and expense processing.
• Gather, manage, create, distribute, and analyze operational data for reporting and business opportunities.
• Develop and maintain standard operating procedures (SOPs) and documentation.
• Collaborate with Business Technology team members to deliver end-to-end support.
• Act as primary contact with key 3rd party partners to ensure service performance.
• Identify and implement continuous improvement initiatives.
• Train, mentor, and provide feedback to team members.

Requirements

• Associate's degree or technical degree in Computer Science, Computer Networking/Systems Administration or equivalent experience.
• Three to five years of customer service/end user support experience.
• Five+ years of IT Client and Operational Support and/or security-related experience.
• Experience leading and guiding the work of others.
• Experience supporting Microsoft (M365, Active Directory, client and server operating systems).
• Experience with IT Service Management (ITSM) tools and processes.
• Experience working with 3rd party partners to deliver IT support.

Nice-to-haves

• One or more Comp TIA (A+, Tech+, Security+) related certifications preferred.
• Experience working with geographically dispersed teams and remote users preferred.
• Experience in the Professional Services and/or Architecture, Engineering, and Construction industry preferred.

Benefits

• Employee-Owned Stock Ownership Plan participation
• Commitment to creating an inclusive workplace
• Ongoing learning and development opportunities
• Safety initiatives and policies
• Recognition and celebration of contributions of others