Tiva Systems - San Jose, CA
posted 3 months ago
About the position
The IT Client Support Specialist/End User Computing Specialist will be responsible for providing white-glove expert level desktop support to ensure a seamless technology experience for all users. This role requires a proactive approach to maintaining and troubleshooting conference room technology, optimizing workspaces, and rectifying issues across various devices, including Windows and Apple computers, cloud-based Windows desktops, and mobile devices such as Androids and iPhones. The ideal candidate must demonstrate proficiency in Microsoft Teams and the Office 365 suite, as well as the ability to multi-task various projects to completion by deadlines. Attention to detail is crucial, particularly in tasks such as asset management and on-site event support. This position is a blend of Desktop and Help Desk support, functioning as an End-User Services Support Specialist. Responsibilities include providing hardware and software support for desktops, laptops (both MAC & PCs), and mobile devices, including Android and iOS devices. The specialist will be involved in installing, troubleshooting, and educating employees on existing and new tools and technologies for both local and remote employees. Asset management and onboarding new employees are also key components of this role. The candidate must be strong in using Intune and Jamf for endpoint management, creating and managing support tickets, and maintaining network infrastructure to ensure seamless connectivity at the Santa Clara site. Additionally, the specialist will set up and support conference room technology to enable effective collaboration and provide technology support for all live and remote events. Experience with conferencing technology such as LogiTech Tap is preferred. The role includes dedicated local support for the CEO when he is in the office, supporting executives and other C-level positions, and assisting with all Board-level meetings and strategic conferences. The specialist will design and deploy proactive measures and dashboards to maintain higher levels of support for the Santa Clara site, and will be actively present on-site in the Santa Clara office a minimum of four days a week, with Friday being a potential flex day. Daily checks of all conference room technology will be performed prior to leaving the office.
Responsibilities
- Provide expert level desktop support for users.
- Maintain and troubleshoot conference room technology.
- Optimize workspaces and rectify issues across various devices.
- Support hardware and software for desktops, laptops, and mobile devices.
- Educate employees on existing and new tools and technologies.
- Manage asset inventory and onboarding of new employees.
- Utilize Intune and Jamf for endpoint management.
- Create and manage support tickets effectively.
- Maintain network infrastructure for seamless connectivity.
- Set up and support conference room technology for collaboration.
- Provide technology support for live and remote events.
- Support executives and C-level positions, including the CEO.
- Assist with Board-level meetings and strategic conferences.
- Design and deploy proactive measures and dashboards for support.
- Perform daily checks of conference room technology.
Requirements
- Proficient in Microsoft Teams and Office 365 suite.
- Strong knowledge of desktop support for both Windows and Apple computers.
- Experience with mobile device support, including Android and iOS.
- Familiarity with Intune and Jamf for endpoint management.
- Ability to manage asset inventory and onboarding processes.
- Experience in creating and managing support tickets.
- Knowledge of network infrastructure maintenance.
- Experience with conferencing technology such as LogiTech Tap.
Nice-to-haves
- Experience in a fast-paced IT support environment.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience in event technology support.
Benefits
- Health insurance coverage.
- 401k retirement savings plan.
- Paid time off and holidays.
- Professional development opportunities.
