IT Client Support Specialist III

$56,030 - $56,030/Yr

University of Central Florida - Salt Lake City, UT

Full-time - Entry Level

Salt Lake City, UT

Educational Services

About the position

The University of Central Florida (UCF) College of Medicine (COM) Health IT is seeking well-qualified candidates for an IT Client Support Specialist III position. This role is pivotal in providing technical service excellence in diagnosing and resolving issues within an enterprise desktop environment for the College of Medicine and associated entities, including the overarching Academic Health Sciences Campus. The IT Client Support Specialist III will be responsible for the setup, configuration, and deployment of new technologies and equipment across all missions and domains of the College of Medicine. The individual in this role is expected to maintain proficiency in and awareness of campus technologies adopted by all areas of the College of Medicine, foundational information security best practices, and higher education industry trends. In this position, the specialist will provide technical expertise with the analysis, diagnosis, and repair of computing issues for healthcare, research, education, and administrative environments. The role involves supporting various locations within the College of Medicine, including the Medical Education Building, Burnett Biomedical Sciences Building, and UCF Health Quadrangle, among others. The specialist will effectively perform regular daily tasks, incident response, request fulfillment, and project/recurring event support. They will own support incidents and requests, prioritize support activities based on criticality and risk, and escalate issues through proper channels as appropriate. Additionally, the IT Client Support Specialist III will coordinate with vendors, engineers, and clients to install and support specialized devices in the environments, including biomedical research equipment and medical device instrumentation. They will also provide internet, intranet, application, and hardware system support for students, staff, faculty, and partners, ensuring a seamless technological experience across the College of Medicine.

Responsibilities

• Provide technical support and service activities throughout all areas of the College of Medicine.
• Effectively perform regular daily tasks, incident response, request fulfillment, and project/recurring event support.
• Own support incidents and requests; prioritize support activities based on criticality and risk; escalate issues through proper channels as appropriate.
• Configure, and deploy new equipment installations, and perform life-cycle management including operating system and application installation (Windows/MAC OS).
• Work with Enterprise Systems for group policy development, access control, and end-user system services.
• Coordinate with vendors, engineers, and clients to install and support specialized devices in the environments, including biomedical research equipment and medical device instrumentation.
• Provide internet, intranet, application, and hardware system support for students, staff, faculty, and partners.
• Annually coordinate the configuration, installation, delivery, and support of technologies issued to Medical Students.
• Consult, evaluate, and recommend technical solutions for end-user and departmental needs, cooperating with Health IT Leadership and Business Services.
• Act as backup coverage to the Service Desk and other Health IT support areas, as necessary.
• Create and maintain technical documentation on production systems.
• Develop user guides and procedure manuals for specialized computer applications or training purposes.
• Work with Health IT Leadership to review trends in the support environment, identify, document, and update relevant standard operating procedures.
• Stay up to date with current trends and standards in technical tools and solutions applicable to Medical, Research, and Clinical demands.

Requirements

• Bachelor's degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree or an equivalent combination of education and experience.
• Prior experience working within an academic or healthcare environment is preferred.
• Flexibility to work hours as needed to address problems.
• Previous IT experience working independently; supporting technology, facility, and operational needs in an office or department setting.
• Organized and able to prioritize tasks in order of critical need.
• Ability to adapt to change within a growing organization.

Nice-to-haves

• Experience with biomedical research equipment and medical device instrumentation.
• Familiarity with higher education industry trends and information security best practices.

Benefits

• Medical, Dental, Vision, Life Insurance
• Flexible Spending
• Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• Flexible work environment