IT Client Support Specialist III

$56,030 - $56,030/Yr

University of Central Florida - Orlando, FL

Full-time - Mid Level

Orlando, FL

Educational Services

About the position

The IT Client Support Specialist III plays a crucial role in providing technical support and service excellence within the Health and Information Technology Department at the University of Central Florida. This position is responsible for diagnosing and resolving issues in an enterprise desktop environment, particularly for the College of Medicine and its associated entities. The specialist will also be involved in the setup, configuration, and deployment of new technologies, ensuring that all technical needs are met across various healthcare, research, and educational settings.

Responsibilities

• Provide technical support and service activities throughout all areas of the College of Medicine.
• Perform regular daily tasks, incident response, request fulfillment, and project/recurring event support.
• Own support incidents and requests; prioritize support activities based on criticality and risk.
• Configure and deploy new equipment installations and perform life-cycle management.
• Work with Enterprise Systems for group policy development and access control.
• Coordinate with vendors, engineers, and clients to install and support specialized devices.
• Provide internet, intranet, application, and hardware system support for students, staff, faculty, and partners.
• Coordinate the configuration, installation, delivery, and support of technologies issued to Medical Students.
• Consult, evaluate, and recommend technical solutions for end-user and departmental needs.
• Act as back-up coverage to Service Desk and other HealthIT support areas as necessary.
• Utilize university/college service ticketing systems for incident tracking and request fulfillment.
• Create and maintain technical documentation on production systems.
• Develop user guides and procedure manuals for specialized computer applications or training purposes.
• Review trends in the support environment and update relevant standard operating procedures.

Requirements

• Bachelor's degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience.
• Proficiency in diagnosing and resolving technical issues in a desktop environment.
• Experience with operating system and application installation (Windows/MAC OS).
• Ability to work independently and support technology needs in an office or department setting.

Nice-to-haves

• Prior experience working within an academic or healthcare environment.
• Flexibility to work hours as needed to address problems.
• Organized and able to prioritize tasks in order of critical need.
• Ability to adapt to change within a growing organization.

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid holidays
• Paid time off