IT Client Support Specialist III

$56,030 - $56,030/Yr

University of Central Florida - Orlando, FL

Full-time - Mid Level

Orlando, FL

Educational Services

About the position

The IT Client Support Specialist III at the University of Central Florida is responsible for delivering technical support and service excellence within an enterprise desktop environment, specifically for the College of Medicine and associated entities. This role involves diagnosing and resolving computing issues, configuring and deploying new technologies, and maintaining proficiency in campus technologies and information security best practices. The specialist will work collaboratively with various stakeholders to ensure effective support and service delivery across multiple locations.

Responsibilities

• Provide technical support and service activities throughout all areas of the College of Medicine.
• Perform regular daily tasks, incident response, request fulfillment, and project/recurring event support.
• Own support incidents and requests; prioritize support activities based on criticality and risk.
• Configure and deploy new equipment installations and perform life-cycle management.
• Work with Enterprise Systems for group policy development and end-user system services.
• Coordinate with vendors, engineers, and clients to install and support specialized devices.
• Provide internet, intranet, application, and hardware system support for students, staff, faculty, and partners.
• Coordinate the configuration, installation, delivery, and support of technologies issued to Medical Students.
• Consult, evaluate, and recommend technical solutions for end-user and departmental needs.
• Act as back-up coverage to Service Desk and other HealthIT support areas as necessary.
• Utilize university/college service ticketing systems for incident tracking and request fulfillment.
• Create and maintain technical documentation on production systems.
• Develop user guides and procedure manuals for specialized computer applications or training purposes.
• Review trends in the support environment and update relevant standard operating procedures.

Requirements

• Bachelor's degree and 4 years of relevant experience; or High School Diploma and 8 years of relevant work experience.
• Proficiency in Windows and Mac OS environments.
• Strong analysis skills and information security knowledge.

Nice-to-haves

• Prior experience working within an academic or healthcare environment.
• Flexibility to work hours as needed to address problems.
• Previous IT experience supporting technology in an office or department setting.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance