IT Computer Support Specialist

$45,219 - $45,219/Yr

Yellowstone County Montana - Billings, MT

Full-time - Entry Level

Billings, MT

Executive, Legislative, and Other General Government Support

About the position

The IT Computer Support Specialist position at Yellowstone County is a full-time role focused on providing technical support and assistance to users within the county's IT infrastructure. This position is ideal for individuals looking to start their career in IT support, as it is entry-level and offers a comprehensive introduction to the field. The specialist will be responsible for troubleshooting hardware and software issues, assisting with network connectivity problems, and ensuring that all IT systems are functioning optimally. The role requires a hands-on approach, as the specialist will work directly with end-users to resolve their technical issues in a timely manner. In addition to troubleshooting, the IT Computer Support Specialist will also be involved in maintaining and updating IT documentation, which includes user manuals, system configurations, and support procedures. This documentation is crucial for ensuring that all team members have access to the necessary information to assist users effectively. The specialist will also participate in training sessions for new users, helping them to understand the IT systems and tools available to them. The position requires a strong commitment to customer service, as the specialist will be the first point of contact for IT-related inquiries. The ability to communicate technical information clearly and effectively to non-technical users is essential. The specialist will work closely with other IT team members to escalate issues as needed and contribute to ongoing projects aimed at improving the county's IT services.

Responsibilities

• Provide technical support to users for hardware and software issues.
• Troubleshoot network connectivity problems and assist with system configurations.
• Maintain and update IT documentation, including user manuals and support procedures.
• Participate in training sessions for new users on IT systems and tools.
• Communicate effectively with users to understand their technical issues and provide solutions.

Requirements

• Basic understanding of computer hardware and software.
• Familiarity with operating systems such as Windows and MacOS.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.

Nice-to-haves

• Experience with customer service in a technical support role.
• Knowledge of networking concepts and protocols.
• Familiarity with IT ticketing systems.