Unclassified - East Peoria, IL
posted 4 months ago
The IT Controls Analyst position involves oversight of technical operations, vendor management, and strategic coordination related to IT controls and application support. This role serves as a liaison and coordination contact with the Disaster Recovery (DR) team, ensuring effective communication and application of yearly updates across various A2A products, including ACE, Denodo, DataPower, ODM, QLIK, and MQ. The analyst will be responsible for understanding and executing spend entry processes in systems such as FR3, Guided Buy, and Coupa, while also monitoring the spend progress for the division and coordinating with the procurement team to create an efficient and transparent process for spend coordination. In addition to vendor management, the IT Controls Analyst will oversee software upgrade processes, focusing on disruption communications and ensuring the general availability requirements of A2A infrastructure are met. The role requires maintaining awareness of A2A business applications and monitoring processes for operational vendor team engagement. The analyst will also be responsible for problem ticket monitoring, ensuring prompt attention to high-impact problems, and overseeing change ticket monitoring to ensure well-formed ticket entries and effective customer communications. The position demands excellent communication skills, the ability to work independently, and a strong sense of self-accountability. The analyst will also seek opportunities for process improvement, automation, and self-service solutions, while overseeing infrastructure maintenance scheduling and monitoring mission-critical dedicated P1 bridge chat.