Zenith Services - East Peoria, IL
posted 4 months ago
The IT Controls and Operations Analyst will be responsible for overseeing technical operations, vendor management, and strategic coordination related to IT controls and application support. This role serves as a liaison and coordination contact with the Disaster Recovery (DR) team, ensuring effective communication and application of yearly updates for various A2A products including ACE, Denodo, DataPower, ODM, QLIK, and MQ. The analyst will have exposure to both technical aspects and vendor management, requiring a comprehensive understanding of budget coordination and spend entry processes in systems such as FR3, Guided Buy, and Coupa. The position demands monitoring of spend progress for the division and coordination with the procurement team to create an efficient and transparent process for spend management. In addition to budget oversight, the analyst will provide general support with a customer focus, ensuring prompt engagement for all issues, particularly high-severity incidents (Sev2/Sev1). The role includes overseeing the software upgrade process, ensuring effective communication regarding disruptions, and maintaining awareness of A2A business applications to guarantee their availability. The analyst will monitor various support processes, including problem ticket monitoring for high-impact problems, change ticket monitoring for well-formed entries, and incident ticket monitoring for significant incidents. The position also involves seeking process improvement opportunities, automation possibilities, and self-service options to enhance operational efficiency. The ideal candidate will possess excellent communication skills, be an independent worker, and demonstrate accountability while being a team player. A Bachelor's degree with at least 8 years of experience in a technical capacity is required, or a Master's degree with at least 5 years of relevant experience. This role is projected to start on July 22, 2024, and end on July 21, 2025, with the client company being Caterpillar Inc. / AGS / IQ Navigator.