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IT Customer Experience Deputy
$100,000 - $100,000/Yr
NSB Omega - Houston, TX
posted about 1 month ago
Full-time
Onsite - Houston, TX
Administrative and Support Services
About the position
The IT Customer Experience Deputy at NSB OMEGA INC is responsible for enhancing the end-user experience within the organization by managing IT service requests, mobile billing, finance, and general administrative tasks. This role requires collaboration with cross-functional teams to analyze technical issues and contribute to system improvements, ensuring efficient IT operations.
Responsibilities
- Request fulfillment (e.g., ServiceNow requests, digital investigations)
- Mobile billing administration (e.g., MobiChord, billing disputes)
- Finance & contract administration (e.g., product billing, renewals)
- Participate in small customer experience (CX) projects
- General administration (e.g., documentation, organizing files)
- Collaborate with cross-functional teams to design, develop, and maintain software applications
- Analyze complex technical problems, propose solutions, and implement them effectively
- Contribute to system architecture discussions, ensuring scalability, performance, and reliability
- Handle ServiceNow requests and digital investigations promptly and accurately
- Manage mobile billing processes, including handling disputes and working with tools like MobiChord
- Assist with product billing, renewals, and related financial tasks
Requirements
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Familiarity with ServiceNow and mobile billing tools is a plus
