IT Customer Experience Deputy

$100,000 - $100,000/Yr

NSB Omega - Houston, TX

Full-time

Onsite - Houston, TX

Administrative and Support Services

About the position

The IT Customer Experience Deputy at NSB OMEGA INC is responsible for ensuring a positive and efficient experience for end-users within the organization. This role involves managing IT service requests, mobile billing, finance, and general administration, while collaborating with cross-functional teams to analyze technical issues and contribute to system improvements.

Responsibilities

• Request fulfillment (e.g., ServiceNow requests, digital investigations)
• Mobile billing administration (e.g., MobiChord, billing disputes)
• Finance & contract administration (e.g., product billing, renewals)
• Participate in small customer experience (CX) projects
• General administration (e.g., documentation, organizing files)
• Collaborate with cross-functional teams to design, develop, and maintain software applications
• Analyze complex technical problems, propose solutions, and implement them effectively
• Contribute to system architecture discussions, ensuring scalability, performance, and reliability
• Handle ServiceNow requests and digital investigations promptly and accurately
• Manage mobile billing processes, including handling disputes and working with tools like MobiChord
• Assist with product billing, renewals, and related financial tasks

Requirements

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Familiarity with ServiceNow and mobile billing tools is a plus