IT Customer Operations Consultant
Highmark Health•Indianapolis, IN
478d
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About The Position
The position at enGen involves managing relationships with client executives, providing project and change roadmaps, and addressing IT-related challenges. The role requires effective communication and problem-solving skills to ensure a quality customer experience while collaborating with internal teams and external clients. The incumbent will lead escalations, negotiate disputes, and facilitate service delivery issue resolutions, all while advocating for client needs within the IT organization.
