Highmark Health - Montpelier, VT
posted 2 months ago
Full-time
Montpelier, VT
Insurance Carriers and Related Activities
About the position
The IT Customer Operations Consultant at Highmark Health is responsible for managing relationships with client executives, providing project and change roadmaps, and addressing IT-related challenges. This role involves consulting with clients, resolving escalated issues, and ensuring a quality customer experience through effective communication and problem-solving. The consultant will also lead discussions, negotiate disputes, and facilitate service delivery to enhance client satisfaction.
Responsibilities
- Manage escalations by leading discussions and providing solutions.
- Serve as the subject matter expert to resolve business disruptions.
- Negotiate work request disputes and set client expectations.
- Lead schedule portfolio conversations and monitor releases for the client.
- Streamline opportunities to reduce unnecessary customer interactions.
- Facilitate customer responses to informational work requests.
- Perform other duties as assigned.
Requirements
- Bachelor's Degree in Business Administration, Management, Information Technology, Information Systems, or related field.
- 7 - 10 years in Project Management, Client Management, Consulting, IS/IT, Escalation, Dispute, and/or Crisis Management or Change Management.
