IT Customer Relationship Manager/ Project Manager (Remote Option)

$20,800 - $166,400/Yr

Deaconess Health System - Evansville, IN

Full-time

Remote - Evansville, IN

Hospitals

About the position

Join our Team! We are looking for a compassionate, caring IT Customer Relationship Manager/Project Manager to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community. This position offers a remote work option, allowing you to contribute to our mission from the comfort of your home while still being an integral part of our team. As the IT Customer Relationship Manager, you will play a crucial role in managing the relationship between the IT department and our customers, ensuring their needs are met and providing excellent customer service. You will be responsible for understanding the technology needs of our customers and providing appropriate solutions. This role requires a blend of customer service skills and project management experience, as you will be the primary point of contact for all IT-related issues and requests. In this position, you will collaborate with cross-functional teams to provide guidance and support in the implementation of technology solutions. You will ensure that customer issues and requests are addressed and resolved in a timely and efficient manner, managing customer expectations and delivering exceptional service. Additionally, you will identify areas for improvement in IT services and implement strategies to enhance customer satisfaction. Your role will also involve coordinating and facilitating meetings for evaluating optimization and project requests, developing pricing estimates, and creating statements of work with defined scope, budget, and timeline. You will plan, execute, and finalize projects with the project team and stakeholders, developing status reports and dashboards to present updates to customers routinely.

Responsibilities

• Build and maintain strong relationships with customers to understand their technology needs and provide appropriate solutions.
• Serve as the primary point of contact for all IT-related issues and requests.
• Collaborate with cross-functional teams to provide guidance and support in the implementation of technology solutions.
• Ensure that customer issues/requests are addressed and resolved in a timely and efficient manner.
• Manage customer expectations and deliver exceptional customer service.
• Identify areas for improvement in IT services and implement strategies to enhance customer satisfaction.
• Coordinate and facilitate meetings for evaluating optimization and project requests; including defining agenda, documenting minutes, and tracking action items.
• Develop pricing estimates and statement of works with defined scope, budget, and timeline.
• Plan, execute, and finalize some projects with project team and stakeholders.
• Develop status reports/dashboards and present updates to customers routinely.

Requirements

• Bachelor's Degree in CIS/CS, Healthcare Informatics, Health Information Management, or Equivalent Education preferred.
• Proven experience in a customer-facing IT role.
• Prior IT project management experience preferred.
• Previous experience or knowledge of Epic or an electronic medical record system preferred.