IT Customer Service Support Specialist, T/S SCI with Polygraph Jobs
General Dynamics - Fairfax, VA
posted 3 months ago
About the position
As an IT Customer Service Support Specialist at GDIT, you will play a crucial role in enhancing the safety and security of our nation by providing essential IT support services. This position involves validating IT requirements and offering comprehensive support for mobile devices, which includes activation, configuration, setup, issuing, troubleshooting, and maintaining an inventory of mobile devices. Your expertise will be vital in ensuring that our technology operates smoothly and efficiently, thereby contributing to the overall mission of improving how government agencies function. In this role, you will be at the forefront of innovation, working with cutting-edge technology to address the needs of various clients. You will be responsible for troubleshooting technical issues, applying critical thinking to resolve problems, and ensuring superior customer service support. Your work will directly impact the effectiveness of our IT systems, making today safer and tomorrow smarter. You will also be expected to deploy and test hardware and software, manage an enterprise ticketing system, and support video teleconferencing (VTC) systems, including troubleshooting VTC/Skype issues. This position is based in McLean, VA, and requires a TS/SCI security clearance with a polygraph. You will work Monday through Friday from 7 AM to 3 PM, contributing to a team that values professional growth and innovation. GDIT is committed to providing a supportive work environment where you can thrive and develop your career in enterprise IT.
Responsibilities
- Perform IT requirements validation for mobile devices support.
- Provide activation, configuration, setup, and issuing of mobile devices.
- Troubleshoot and resolve issues related to mobile devices.
- Maintain and manage mobile devices inventory.
- Provide superior customer service support in a high-paced business environment.
- Deploy and test hardware and software as needed.
- Utilize an enterprise ticketing system for issue tracking and resolution.
- Troubleshoot technical issues and apply critical thought to problems.
- Support video teleconferencing (VTC) systems and troubleshoot related issues.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent combination of education, technical certifications, or work experience.
- 5+ years of related experience in a technical help desk position.
- Demonstrated experience supporting various versions of the Windows platform.
- Experience with internet browsers and applications in a business environment.
- Proven ability to provide superior customer service support.
- Experience troubleshooting hardware, software, telephone, and video issues.
- Experience deploying and testing hardware and software.
- Familiarity with using an enterprise ticketing system.
- Experience troubleshooting technical issues and applying critical thought to problems.
- Experience with troubleshooting VTC issues and supporting VTC/Skype.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Paid vacation and holidays
