IT Customer Service Support Specialist, T/S SCI with Polygraph
General Dynamics - McLean, VA
posted 3 months ago
About the position
Transform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As an IT Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on you joining our team to perform IT requirements validation to provide mobile device support including but not limited to activation, configuration, setup, issuing, troubleshooting, providing resolution, maintaining, and managing mobile devices inventory. In this role, you will be responsible for ensuring that all IT support requests are handled efficiently and effectively. You will provide superior customer service support, troubleshoot hardware and software issues, and assist with the deployment and testing of new technologies. Your experience in using an enterprise ticketing system will be crucial as you manage and resolve technical issues. You will also be expected to support video teleconferencing (VTC) systems and provide assistance with Skype, ensuring that all communication tools are functioning optimally. To succeed in this position, you will need a Bachelor's degree in Computer Science, Engineering, or a related technical discipline, along with at least 5 years of relevant experience. Your ability to apply critical thought to problems and your demonstrated experience in a technical help desk position will be key to your success. You will work Monday through Friday from 7 am to 3 pm, and your work will be conducted on-site in McLean, VA.
Responsibilities
- Perform IT requirements validation for mobile devices support.
- Activate, configure, and set up mobile devices.
- Issue and troubleshoot mobile devices, providing resolutions as needed.
- Maintain and manage mobile devices inventory.
- Provide superior customer service support in a high-paced business environment.
- Troubleshoot hardware, software, telephone, and video issues.
- Deploy and test hardware and software solutions.
- Use an enterprise ticketing system to manage support requests.
- Support video teleconferencing (VTC) systems and Skype.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience.
- 5+ years of related experience in IT customer support.
- Demonstrated experience in a technical help desk position supporting various versions of the Windows platform.
- Experience troubleshooting hardware, software, telephone, and video issues.
- Experience deploying and testing hardware and software solutions.
- Experience using an enterprise ticketing system.
- Ability to troubleshoot technical issues and apply critical thought to problems.
- Experience with troubleshooting VTC issues.
Nice-to-haves
- Certifications in relevant IT fields.
- Experience with advanced customer support techniques.
Benefits
- Paid jury duty
- Health savings account
- Internal mobility program
- AD&D insurance
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Parental leave
- 401(k) matching
