IT Customer Service Support Specialist- TS/SCI with Polygraph Jobs
General Dynamics - Fairfax, VA
posted 3 months ago
About the position
Transform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As an IT Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Customer Service Support Specialist joining our team performing IT requirements validation to provide mobile devices support including but not limited to activation, configuration, setup, issuing, troubleshooting, providing resolution, maintaining and managing mobile devices inventory. In this role, you will be responsible for ensuring that all mobile devices are functioning optimally and that any issues are resolved promptly. You will work closely with various teams to ensure that the technology infrastructure is robust and reliable. Your expertise will be critical in supporting the deployment and testing of hardware and software, as well as troubleshooting technical issues that may arise. You will also be expected to provide superior customer service support, ensuring that all users have the assistance they need to effectively utilize their technology. This position requires a proactive approach to problem-solving and the ability to think critically about technical issues. You will be using an enterprise ticketing system to track and manage support requests, and your experience with various versions of the Windows platform, internet browsers, and applications will be essential in this role. Your contributions will directly impact the efficiency and effectiveness of our operations, making a significant difference in the safety and security of our nation.
Responsibilities
- Perform IT requirements validation for mobile devices support.
- Provide activation, configuration, setup, and issuing of mobile devices.
- Troubleshoot and resolve issues related to mobile devices.
- Maintain and manage mobile devices inventory.
- Provide superior customer service support to users.
- Deploy and test hardware and software as needed.
- Use an enterprise ticketing system to track support requests.
- Troubleshoot technical issues and apply critical thought to problems.
- Support video teleconferencing (VTC) and Skype issues.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent combination of education, technical certifications, or work experience.
- 5+ years of related experience in a technical help desk position.
- Demonstrated experience supporting various versions of the Windows platform.
- Experience with internet browsers and applications in a high-paced business environment.
- Proven ability to provide superior customer service support.
- Experience troubleshooting hardware, software, telephone, and video issues.
- Experience deploying and testing hardware and software.
- Familiarity with using an enterprise ticketing system.
- Experience troubleshooting technical issues and applying critical thought to problems.
- Experience with troubleshooting VTC issues and supporting VTC/Skype.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Paid vacation and holidays
