GD Information Technology, Inc. - Bethesda, MD

posted 2 months ago

Full-time - Mid Level
Remote - Bethesda, MD
10,001+ employees

About the position

As an IT Customer Service Support Specialist at GDIT, you will play a crucial role in transforming technology into opportunity by providing essential support for mobile devices and IT requirements validation. This position involves troubleshooting, managing inventory, and ensuring superior customer service in a high-paced business environment, ultimately contributing to the safety and efficiency of operations.

Responsibilities

  • Perform IT requirements validation to provide mobile device support including activation, configuration, setup, issuing, troubleshooting, and resolution.
  • Maintain and manage mobile devices inventory.
  • Provide superior customer service support in a technical help desk capacity.
  • Troubleshoot hardware, software, telephone, and video issues.
  • Deploy and test hardware and software as needed.
  • Utilize an enterprise ticketing system for issue tracking and resolution.
  • Support video teleconferencing (VTC) and Skype issues.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience.
  • 5+ years of related experience in technical support and customer service.
  • Demonstrated experience supporting various versions of the Windows platform and internet browsers.
  • Experience troubleshooting hardware and software issues in a business environment.
  • Experience deploying and testing hardware and software.
  • Experience using an enterprise ticketing system for technical support.

Nice-to-haves

  • Experience with VTC systems and troubleshooting VTC issues.
  • Technical certifications related to IT support.

Benefits

  • 401K with company match
  • Comprehensive health and wellness packages
  • Professional growth opportunities including paid education and certifications
  • Paid vacation and holidays
  • Short and long-term disability benefits
  • Life and accidental death insurance
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