IT Customer Service Support Specialist- TS/SCI with Polygraph
General Dynamics - McLean, VA
posted 3 months ago
About the position
Transform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. As an IT Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on you joining our team to perform IT requirements validation to provide mobile devices support including but not limited to activation, configuration, setup, issuing, troubleshooting, providing resolution, maintaining, and managing mobile devices inventory. In this role, you will be responsible for providing superior customer service support and troubleshooting technical issues. You will demonstrate experience in a technical help desk position supporting various versions of the Windows platform, internet browsers, and applications used in a high-paced business environment. Your ability to troubleshoot hardware, software, telephone, and video issues will be crucial. You will also be involved in deploying and testing hardware and software, using an enterprise ticketing system, and supporting VTC/Skype. The position requires a Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, technical certifications, training, or work experience. You will need to have at least 5 years of related experience and be a U.S. citizen. The position hours are Monday to Friday from 1 PM to 9 PM, and it is located on customer site in McLean, VA. A TS/SCI with Polygraph security clearance is required for this role.
Responsibilities
- Perform IT requirements validation to provide mobile devices support including activation, configuration, setup, issuing, troubleshooting, and providing resolution.
- Maintain and manage mobile devices inventory.
- Provide superior customer service support.
- Troubleshoot hardware, software, telephone, and video issues.
- Deploy and test hardware and software.
- Use an enterprise ticketing system to track and resolve issues.
- Support VTC/Skype and troubleshoot related issues.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent combination of education, technical certifications, training, or work experience.
- 5+ years of related experience in a technical help desk position.
- Demonstrated experience supporting various versions of the Windows platform, internet browsers, and applications in a high-paced business environment.
- Experience troubleshooting hardware, software, telephone, and video issues.
- Experience deploying and testing hardware and software.
- Experience using an enterprise ticketing system.
- Experience troubleshooting technical issues and applying critical thought to problems.
- Experience with troubleshooting VTC issues.
Nice-to-haves
- Experience with mobile device management solutions.
- Certifications in relevant technical areas such as CompTIA A+, Network+, or similar.
Benefits
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Paid vacation and holidays
- Paid parental leave
- Paid military leave
- Paid bereavement leave
- Paid jury duty leave
- Short and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Critical illness insurance
- Business travel and accident insurance
