IT Deployment Technician

Allegis Group - San Diego, CA

Full-time - Entry Level

San Diego, CA

10,001+ employees

Administrative and Support Services

About the position

The IT Deployment Technician plays a crucial role in supporting the transition to Windows 11 across hospitals and clinics. This position involves providing technical support, troubleshooting, and ensuring the smooth operation of end-point devices and applications. The technician will work in a fast-paced environment, collaborating with various teams to resolve issues and enhance customer service.

Responsibilities

• Deliver, configure, monitor, test, maintain, and troubleshoot end-point devices, applications, or networks following established processes and procedures.
• Perform accurate documentation.
• Read and interpret technical documentation to complete moves, changes, and break/fix for hardware or software components.
• Collaborate with cross-functional teams to troubleshoot moderately complex issues.
• Serve as a liaison between customers and vendors to ensure timely resolution of requests, issues, and problems.
• Operate under direct supervision and may be required to be on call.

Requirements

• 2+ years desktop support experience
• 1 to 2 years' experience with installation and configuration of Windows 7 & Windows 10
• Hardware Refresh Experience
• Outstanding Customer Service Skills
• Knowledge of PXE Boot
• Desktop Troubleshooting
• Configuring Printers and Peripheral Devices (Scanners, Credit Card Readers, Signature Pads)
• Basic understanding of networking, telecom, and SCCM

Nice-to-haves

• Windows 10 desktop support
• Desktop imaging
• Active Directory

Benefits

• Opportunity to break into the healthcare industry
• Ranked a top 100 hospital in the nation for the 7th consecutive year by Truven Health Analytics
• Consistently ranked on Fortune's '100 Best Companies to Work For' for eleven consecutive years
• Recognized in the top 15 Health Systems by Truven Health Analytics
• One of the top 3 companies to work for in San Diego