IT Deskside Support Technician - Ladson, SC

$54,080 - $54,080/Yr

Orion Global Managed Services - Ladson, SC

Full-time - Entry Level

Onsite - Ladson, SC

About the position

The IT Deskside Support Technician is a hands-on role focused on providing technical support in an IT and manufacturing environment. This position involves the deployment, configuration, repair, and setup of end-user devices, along with desk-side support and IT asset management. The technician will work directly with employees to ensure efficient and friendly support, making strong customer service and technical skills essential for success.

Responsibilities

• Install, repair, configure, upgrade, and set up end-user devices.
• Provide desk-side support for hardware and software issues during the first part of the shift (AM).
• Deploy and configure IT assets, including imaging computers and managing upgrades during the second part of the shift (PM).
• Assist with office moves and setup, ensuring minimal disruption to end-users.
• Troubleshoot IT issues and provide effective solutions in a timely manner.
• Document work thoroughly, including all changes and upgrades made to devices.
• Provide excellent customer service in a professional manner.
• Collaborate effectively within a team environment.

Requirements

• Experience in an IT environment.
• Hands-on experience with imaging, configuring, and deploying end-user devices.
• Strong troubleshooting skills and technical problem-solving abilities.
• Good customer service skills and ability to interact with non-technical users.

Nice-to-haves

• Previous experience in manufacturing or a similar technical setting.
• Additional experience in customer service or IT support roles.

Benefits

• Pay: $26 per hour
• Immediate start pending successful interview and relevant checks