IT Desktop Support / Technical Support

$69,326 - $70,720/Yr

Expedite Technology Solution - Albuquerque, NM

Full-time - Entry Level

Albuquerque, NM

Professional, Scientific, and Technical Services

About the position

The IT Desktop Support / Technical Support role is focused on providing technical assistance and support to users of Windows desktop operating systems and related technologies. The position requires a strong background in IT support, with responsibilities including troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT services in a hybrid cloud environment.

Responsibilities

• Provide technical support for Windows desktop operating systems and related peripherals.
• Troubleshoot and resolve issues with Outlook, Active Directory, and video display technologies.
• Assist users with modern web-based applications, including hosting and security concerns.
• Manage user accounts and permissions in Active Directory and Group Policy.
• Support virtualization technologies and cloud services such as Azure and AWS.
• Follow ITIL frameworks for service delivery and support processes.
• Communicate complex technical concepts to non-technical users effectively.

Requirements

• High school diploma or GED.
• 5+ years of experience in an IT support or service role.
• Experience supporting users of Windows desktop operating systems.
• Knowledge of Outlook, Active Directory, and peripherals including monitors and printers.
• Familiarity with virtualization technologies and public/private cloud environments.
• Understanding of security frameworks and networking technologies such as IPSEC and SSL VPNs.
• Experience in a Hybrid Cloud environment, specifically Azure, AWS, and O365.
• Strong organizational skills and ability to meet deadlines.
• Excellent problem-solving and analytical skills.

Nice-to-haves

• 1 year of help desk experience (preferred).
• 1 year of experience with Windows (preferred).

Benefits

• Competitive hourly pay of $33.33 - $34.00 per hour.
• Contract position with expected hours of 37.5 per week.