IT Desktop Support Technician L2

$54,080 - $60,320/Yr

Copex - Summit, NJ

Full-time - Entry Level

Summit, NJ

Merchant Wholesalers, Durable Goods

About the position

The IT Desktop Support Technician L2 role at Copex International INC involves providing complex technical support for end-user computing environments. This includes desktop, software, and hardware installation, as well as troubleshooting and resolving issues related to operating systems and remote access technologies. The technician will work independently to analyze, design, and implement desktop solutions while acting as a liaison between users and IT partners.

Responsibilities

• Provides complex technical support for end-user touch points in a distributed computer environment.
• Performs analysis, diagnosis, installation, and resolution of desktop computer, operating system, application software, and hardware issues.
• Handles remote access technologies and associated problems.
• Coordinates horizontal network cable management processes including installation and repairs.
• Acts as a technical liaison with user groups and IT partners for systems support and implementation.
• Responsible for project analysis, design, coordination, and planning for desktop-related projects.
• Updates inventory database and trouble tickets for hardware/software changes.

Requirements

• 2+ years of progressive experience in the desktop environment.
• Advanced knowledge of Windows desktop operating systems and Apple.
• Expert level knowledge in at least one area of specialization related to PC hardware or software.
• Intermediate knowledge of Windows Server Operating System and domain-related administrative tasks.
• Ability to troubleshoot Microsoft Office Suite products including versions 2007 and 2010.
• Intermediate knowledge of LAN environments and communication protocols.

Nice-to-haves

• Experience with RF Guns (1 year preferred).
• Mac Support (1 year preferred).
• Experience with Zebra printers or similar (1 year preferred).

Benefits

• Health insurance
• Paid time off