Allegis Group - Lansing, MI
posted 5 months ago
The IT Desktop Support Technician position offers a unique opportunity for individuals looking to advance their careers in IT. This role is ideal for candidates with a small amount of experience, such as those transitioning from internships or recent IT graduates. The position is designed to help individuals grow their skills within IT support and provides a pathway for career advancement within the company. TEKsystems, a leader in technology services, is seeking multiple qualified candidates to join their Desktop Support team, which is part of a larger IT department. This is a first shift opportunity on a Contract to Hire basis, allowing candidates to gain valuable experience while working with a local enterprise company. In this role, technicians will be responsible for diagnosing and resolving software and hardware incidents across various operating systems, including Windows and Mac. Key responsibilities include swapping out laptops and desktops, deploying Windows 10/11, re-imaging machines, and assisting users with IT-related incidents. Technicians will take ownership of issues, performing problem analysis to implement fixes and restoring service to customers as quickly as possible. Accurate documentation of requests using the IT service desk system is essential, as is the installation and configuration of new IT equipment. Additionally, technicians will resolve incidents related to printers, copiers, and scanners, all while maintaining a high level of customer service.