IT Desktop Support with White Glove Support Experience

$52,000 - $62,400/Yr

CBRE - Houston, TX

Full-time

Houston, TX

Real Estate

About the position

The IT Desktop Support role focuses on providing high-quality, white glove support to end users in a 100% onsite environment. The position involves configuring, installing, and repairing PC hardware and peripherals while ensuring adherence to company policies and procedures. The role requires effective communication and a sense of urgency to address user needs and technical issues promptly.

Responsibilities

• Perform configuration, installation, and repairs of PC hardware and peripherals according to established procedures.
• Contact end users to define data migration requirements and perform data migration if required.
• Monitor trouble tickets and coordinate with appropriate vendors for equipment repair as needed.
• Adhere to and enforce facility security measures, company safety standards, and software licensing procedures.
• Assist in setting up PCs and related peripherals for special requests.
• Provide guidance to desktop support teams on hardware-related issues.
• Perform own work and provide assistance to others as directed.

Requirements

• Valid CompTIA A+ certification or equivalent experience.
• 2 years of experience in a PC-related field, including hardware configuration experience.
• Strong effective communication skills.
• Ability to work with a sense of urgency.

Benefits

• Health insurance