IT Desktop Support

$54,000 - $61,000/Yr

SI-BONE - Santa Clara, CA

Remote - Santa Clara, CA

Miscellaneous Manufacturing

About the position

SI-BONE is a fast-growing, publicly traded medical device company that is an industry pioneer in minimally invasive sacropelvic solutions. Our mission is to help patients rise up and reach for the stars, and our vision is to work together as the global leader to make sacropelvic conditions universally recognized and effectively treated through innovation, evidence, education, and advocacy. SI-BONE is focused on helping patients in one of the most under-served, under-diagnosed, and under-treated areas in orthopedics, the sacroiliac (SI) joint. SI-BONE developed an innovative, patented implant to fuse the SI joint. The iFuse Implant System provides a less invasive alternative to traditional sacroiliac (SI) joint fusion surgery and has been used in over 90,000 procedures to date. We are looking for people who are passionate about our mission and who are willing to work hard to achieve it. We are also looking for people who are agile, creative, and team players.

Responsibilities

• Provide on-site and over the phone desktop technical support for all SI-BONE employees in the U.S. and in an as needed basis for the EU.
• Perform all duties in compliance with all applicable worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.
• Act and conduct company business in an honest, ethical, and lawful manner, consistent with the company's Code of Conduct.
• Configure and maintain laptops, MacBooks, iPads, and network printers.
• Assist with employee onboarding/offboarding.
• Support software solutions for the global network.
• Troubleshoot and resolve IT issues for both in-house and remote employees via Freshservice helpdesk.
• Maintain inventory of IT-issued equipment.
• Monitor performance of PCs and Macs.
• Provide conference room audio/visual support and meeting setups.
• Report non-compliance issues on Quality and Regulatory teams.
• Support building operations and maintenance.

Requirements

• Computer College Degree or equivalent experience.
• 2+ years of technical support experience, preferably in IT Desktop/Helpdesk support.
• Proficiency in Windows OS, and Office365. Mac iOS is a plus.
• Knowledge of Azure Active Directory and Intune is a plus.
• Good communication skills and ability to handle multiple tasks.
• Experience with some type of MDM environment (Kanji).
• Familiarity with applicable regulations/standards (e.g., ISO 13485, FDA 21 CFR 820, EU MDR 2017/745, ISO 14971).

Benefits

• Salary range: $54,000- $61,000.
• Supplemental pay: bonus and stock.