IT Development, Release, and Change Enablement Service Manager

Computer World Services Corp. (Cws) - Atlanta, GA

Full-time - Senior

Hybrid - Atlanta, GA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The IT Development Release and Change Enablement Services Manager at the Pension Benefit Guaranty Corporation (PBGC) is responsible for leading and managing the release and change management processes for IT services. This role is crucial in ensuring the stability, security, and continuous improvement of PBGC's IT infrastructure, which supports the retirement incomes of over 33 million American workers. The manager will oversee IT service delivery, coordinate the implementation of new software versions, and ensure optimal performance of IT systems for PBGC's 2,500 users.

Responsibilities

• Manage and oversee the release and change management processes across the IT infrastructure to ensure seamless integration and operation.
• Lead IT service delivery efforts to support PBGC's operations, ensuring that all IT changes and releases meet security, reliability, and performance standards.
• Ensure IT infrastructure tools and underlying components (computing, storage) are stable, highly available, and secure to support PBGC's mission.
• Provide leadership for the implementation of new software versions, coordinating with stakeholders to validate and deploy them efficiently.
• Conduct planning and management for the release of new COTS/GOTS applications, including integration into PBGC's infrastructure.
• Establish and maintain comprehensive disaster recovery plans and ensure organizational resilience.
• Manage the database, server, and middleware administration processes to ensure optimal system performance and resource availability.
• Oversee enterprise services, storage, and backup support, ensuring adherence to policies and procedures.
• Monitor, troubleshoot, and reinstall application software as necessary, maintaining operational integrity.
• Lead efforts to track and analyze usage patterns, planning for system growth and performance optimization.
• Coordinate with PBGC's data centers and virtual environments (Azure Government cloud) to ensure efficient operation.
• Manage and perform hardware and software testing to ensure all systems are performing optimally.

Requirements

• B.S. in a relevant IT discipline (desired)
• 15-20 years of experience in IT infrastructure management, with a focus on release and change enablement in complex organizations (desired)
• ITIL v4 (Required)
• DevSecOps Foundations (Required)
• Azure Solutions Architect Expert (Required)