IT Development, Release, and Change Enablement Service Manager

Computer World Services Corp. (Cws) - Falls Church, VA

Full-time - Senior

Hybrid - Falls Church, VA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The IT Development, Release, and Change Enablement Services Manager will lead and manage the release and change management processes for IT services at the Pension Benefit Guaranty Corporation (PBGC). This role is crucial in ensuring the stability, security, and continuous improvement of PBGC's IT infrastructure, which supports over 33 million American workers' retirement incomes. The manager will oversee IT service delivery, coordinate the implementation of new software versions, and ensure that all IT changes meet security and performance standards.

Responsibilities

• Manage and oversee the release and change management processes across the IT infrastructure.
• Lead IT service delivery efforts to support PBGC's operations.
• Ensure IT infrastructure tools and components are stable, highly available, and secure.
• Provide leadership for the implementation of new software versions, coordinating with stakeholders.
• Conduct planning and management for the release of new COTS/GOTS applications.
• Establish and maintain comprehensive disaster recovery plans.
• Manage database, server, and middleware administration processes.
• Oversee enterprise services, storage, and backup support.
• Monitor, troubleshoot, and reinstall application software as necessary.
• Lead efforts to track and analyze usage patterns for system growth and performance optimization.
• Coordinate with PBGC's data centers and virtual environments (Azure Government cloud).
• Manage and perform hardware and software testing.

Requirements

• Bachelor's degree in a relevant IT discipline.
• 15-20 years of experience in IT infrastructure management, focusing on release and change enablement.
• ITIL v4 certification (Required).
• Azure Solutions Architect Expert certification (Required).
• DevSecOps Foundations certification (Required to be obtained upon hire).