Humana - Boston, MA

posted 3 months ago

Full-time - Senior
Remote - Boston, MA
Insurance Carriers and Related Activities

About the position

The Director, Technology Solutions is responsible for devising an effective strategy for executing and delivering on IT business initiatives within Humana's Chief Administrative Office and Human Resources (CAO/HR) organization. This role requires a deep understanding of how organizational capabilities interrelate across various functions and segments. The Director will lead a team of technologists, collaborating with application teams and other corporate business areas to drive technology solutions that support Humana's people and workplace strategies. The position reports to the Associate Vice President of Corporate Services Technology and is pivotal in managing the technology strategy and IT solutions delivery for the CAO/HR portfolio, which includes over 75 applications and core platforms. In this role, the Director will implement strategic plans, drive goals and objectives, and improve performance across the technology landscape. The Director will oversee the enterprise-level strategic investment and modernization roadmap for the CAO/HR technology portfolio, focusing on enhancing the associate experience. Effective communication with diverse stakeholders, including senior leaders across IT and the enterprise, is essential. The Director will enable journey-based interactions for various stakeholders, including candidates, contractors, associates, alumni, and visitors, ensuring that technology solutions align with organizational needs and enhance overall operational efficiency. The ideal candidate will thrive in an evolving environment, enjoy tackling diverse challenges, and possess a passion for leading teams to achieve high performance and engagement through goal setting, talent development, coaching, and feedback. This position is remote, allowing for flexibility in work arrangements while maintaining a dedicated workspace to protect member PHI/HIPAA information.

Responsibilities

  • Lead technology strategy and execution for the CAO/HR portfolio including 75+ applications and core platforms.
  • Manage a large delivery team and create a culture of high performance and engagement through goal setting, talent development, coaching, and feedback.
  • Oversee the enterprise-level strategic investment and modernization roadmap for CAO/HR technology portfolio with a focus on associate experience.
  • Effectively communicate with diverse stakeholders, including senior leaders across IT and the enterprise.
  • Enable journey-based interactions for candidates, contractors, associates, alumni, visitors, and other stakeholders.
  • Partner closely with product owners and product managers, strategy teams, enterprise security team, along with portfolio leadership, and supporting IT development partners for building the strategy and executing on the roadmap.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • 5+ years of progressive leadership experience in software delivery and/or technology transformation roles.
  • Demonstrated success and experience in planning and implementation of high-visibility software development projects and teams.
  • Solid understanding of operations, technology, communications, and processes.
  • Strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
  • Demonstrated ability to manage multiple projects and priorities simultaneously.
  • Experience with Agile methodology and driving Agile transformation.
  • Must be passionate about embracing new ways of working and contributing to an organization focused on driving better customer experiences and outcomes.

Nice-to-haves

  • Master's degree in computer science or related IT field/MBA.
  • Experience leading digital/mobile development teams and initiatives.
  • Experience leading an end-to-end implementation of large, enterprise-wide initiatives, including SaaS implementations.
  • Product management experience.
  • Healthcare, financial services, or insurance industry experience a plus.

Benefits

  • Work from home or hybrid options available.
  • Bi-weekly payment for internet expenses for associates in specific states.
  • Humana provides telephone equipment appropriate for business requirements.
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