IT Engineer - Security Analyst & Desktop Support

$70,000 - $90,000/Yr

Celestial AI - Santa Clara, CA

Full-time - Entry Level

Santa Clara, CA

Publishing Industries

About the position

We are seeking a highly motivated IT Engineer with a blend of Security Analyst and desktop support expertise. This role will be responsible for monitoring security alerts, analyzing security incidents, and responding quickly to potential threats, while also providing technical support to end-users.

Responsibilities

• Continuously monitor security alerts and events from various security tools.
• Ensure timely patch management and the resolution of identified vulnerabilities.
• Assist in the development, implementation, and enforcement of security policies, procedures, and standards.
• Develop and conduct security awareness training sessions.
• Prepare regular reports on organization security posture.
• Troubleshoot and resolve a wide range of hardware, software, and network issues for end-users.
• Provide technical support via phone, email, and in-person assistance.
• Document and track support tickets to ensure timely resolution.
• Maintain knowledge of current technologies and software applications.

Requirements

• Requires BS Degree with 2+ years of experience in related areas of expertise.
• Experience with security monitoring tools, threat detection, and incident response.
• Familiarity with Cloud security principles.

Nice-to-haves

• Security Certifications is a plus.
• Proficient in troubleshooting Windows and MacOS operating systems.
• Experience with common desktop applications (e.g., Microsoft Office Suite, web browsers).
• Knowledge of basic networking concepts.
• Ability to learn new technologies quickly.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Collaborative and continuous learning work environment
• Competitive base salary
• Generous grant of early-stage equity