IT/ ERP Support Specialist

Vestil Manufacturing - Angola, IN

Full-time - Entry Level

Onsite - Angola, IN

Miscellaneous Manufacturing

About the position

The IT/ERP Support Specialist role is designed to ensure the smooth operation of the company's IT infrastructure and ERP systems. This position involves providing Level I & II service desk support, managing daily corporate backups, configuring and troubleshooting LAN and office equipment, and developing user help resources. The role requires a strong understanding of ERP systems and a customer service-oriented approach to problem-solving.

Responsibilities

• Manage and maintain ERP system.
• Customize ERP system to meet business needs.
• Train staff on ERP system.
• Assist in the implementation of ERP system and modules.
• Provide Level I & II Service Desk Support.
• Escalate problems to senior team members when required.
• Record, track, and document the service desk request problem-solving process.
• Test repairs to ensure problems have been adequately resolved.
• Perform basic LAN configuration and troubleshooting.
• Develop help sheets and FAQ lists for end users.
• Responsible for daily corporate backups.
• Implement and configure printers, scanners, and copiers.
• Perform basic RingCentral phone configuration.

Requirements

• Associates degree in Information Systems, Computer Science, or related field.
• 2+ years of experience with ERP system.
• 2+ years of help desk/administration experience.
• Exceptional customer service orientation.
• Strong documentation skills.
• Exceptional written and oral communication skills.
• Strong experience with desktop operating systems.
• Ability to present ideas in user-friendly, business-friendly, and technical language.
• Strong attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes (a plus).

Nice-to-haves

• Experience with UPS/FedEx software and hardware (a plus).
• Preferred Certifications: A+ certified or similar.
• Other certifications helpful, but not required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Referral Bonus Program
• Vacation Time/Personal Time at 90 Days of service