IT Field Operations Technician Inventory Management - On-site - Eagan, MN

$54,496 - $81,910/Yr

Prime Therapeutics - Eagan, MN

Full-time - Entry Level

Hybrid - Eagan, MN

Administrative and Support Services

About the position

The IT Field Operations Technician will provide on-location end user support during core business hours, focusing on inventory management and desktop support for both office and remote workers. This role involves troubleshooting technical issues, managing incidents, and ensuring effective support for the desktop environment while adhering to company policies and procedures.

Responsibilities

• Provide on-site or remote desktop support for end users' workstations and related equipment for office and remote workers
• Configure and deploy workstations and printers
• Install, configure, and troubleshoot standard software issues
• Troubleshoot and resolve standard technical problems; document, track and monitor incidents and work orders; and provide timely feedback to customers during and upon resolution
• Follow all policies, processes, and procedures
• Maintain inventory of assets
• Other duties as assigned

Requirements

• 2-year college/technical degree in computer related field or 1 year work experience in computer service related position; HS diploma or GED is required
• Experience with desktop hardware, operating system software, and desktop productivity applications (Active Directory, Office 365, etc.)
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Nice-to-haves

• PBM/health care environment experience
• IT Customer Service experience
• Ticket tracking system experience

Benefits

• Competitive pay range from $26.20 - $39.38 based on experience and skills
• Equal opportunity and affirmative action employer
• Diverse workplace environment
• Opportunities for career advancement
• Employee involvement and empowerment programs