IT Field Service Engineer

University of Iowa - Iowa City, IA

Full-time - Entry Level

Iowa City, IA

Educational Services

About the position

The University of Iowa's Information Technology Services (ITS) is seeking skilled IT Field Service Engineers to join the Physical Infrastructure workgroup. This team plays a vital role in shaping the technology landscape on campus, focusing on wiring, which is Layer 1 of the OSI Model. The selected candidates will be at the forefront of implementing solutions that support the university's academic, research, and service missions. These positions are classified as specified term appointments as Associate Communication Infrastructure Engineers (PIB1) and are expected to last through January 2027, offering full fringe benefits. The ideal candidates will have experience in the design, analysis, implementation, and administration of voice, data, and video physical infrastructures. They should be able to meet established service delivery standards and customer/user needs. A strong work ethic, self-motivation, and the ability to prioritize tasks are essential qualities for success in this role. The responsibilities include the installation of cabling, services, and events on the university campuses, collaborating with in-house staff and student workers. This involves managing multiple medium- to large-scale projects in accordance with industry and university standards. Candidates will apply their knowledge of current and emerging technologies to develop university standards, including adherence to national cabling standards such as EIA/TIA, NEC, NFPA, and BICSI. They will also be responsible for understanding and implementing design documents provided for projects. A valid U.S. driver's license is required, and candidates must meet the University of Iowa's Fleet Safety requirements. This position is not eligible for university sponsorship for employment authorization.

Responsibilities

• Installation of cabling, services, and events on the University campuses working with in-house staff and student workers.
• Management of multiple medium- to large-scale projects involving all phases of work in accordance with industry and University standards.
• Application of knowledge of current and emerging technologies in the development of University standards, including national cabling standards EIA/TIA, NEC, NFPA, and BICSI.
• Understanding and implementing design documents as provided.

Requirements

• A Bachelor's degree or an equivalent combination of education and related experience.
• Experience (typically 3 months - 1 year) supporting communication infrastructure (i.e. copper cable, fiber, mechanical, and electrical) in dedicated IT rooms, including terminating and testing Category 6, and 6a cables or other low-voltage cable systems.
• Knowledge of network cabling topologies, cross-connects, and color coding.
• Strong analytical and problem-solving skills.
• Demonstrated ability to communicate effectively with a wide range of constituencies in both technical and non-technical environments.
• Proficient in using personal computers and Microsoft Office productivity suite software and common applications.
• Excellent verbal and written communications skills including the ability to write and deliver clear and concise instructions, reports, and work summaries, as well as good interpersonal skills, strong customer service, and customer relation skills.
• Ability to accomplish day-to-day tasks including ascending/descending ladders, working in confined spaces, moving and transporting materials up to 50 pounds.
• Must have a valid U.S. driver's license and be able to meet the University of Iowa's Fleet Safety requirements.

Nice-to-haves

• Industry certifications (EIA/TIA, NEC, NFPA, and BICSI or other).
• Proficiency with construction techniques, and or engineering software and structured cabling.

Benefits

• Full fringe benefits associated with specified term appointments.
• Access to a supportive work environment that values diversity and inclusion.