IT Field Service Engineer

$55,000 - $65,000/Yr

Xantrion - San Francisco, CA

Full-time - Entry Level

Onsite - San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The IT Field Service Engineer is responsible for providing exceptional support and customer service to clients by handling on-site requests and remote tickets. This role involves troubleshooting, workstation setups, deployment projects, and ensuring client satisfaction through technical support.

Responsibilities

• Provide on-site support at various client sites around the San Francisco Bay Area.
• Deliver excellent customer service to Xantrion's client base.
• Provide technical support for issues related to computer systems, software, and hardware.
• Handle standard on-site requests and assist with remote tickets as needed.
• Perform other duties or special projects as assigned.

Requirements

• Authorization to work in the U.S.
• 2 to 6 years of technical support experience (IT Service Desk, Helpdesk, Desktop).
• A valid CA driver's license.
• A reliable mode of transportation.
• Exceptional customer service and communication skills.
• A bachelor's degree from a four-year university or equivalent experience.

Nice-to-haves

• Technical certificates such as CompTIA A+, MS-900, AZ-900 certification.
• A love of computer technology and gaming.

Benefits

• 100% of medical, dental, and vision for you and your family.
• 401K with match up to 4% of salary.
• Certification and training reimbursement.
• 17 Days PTO per year (in addition to training allowance).
• Bonuses for referring new clients or employees.