IT Field Service Technician - $55k

$45,760 - $58,240/Yr

Vaco - Henderson, NV

Full-time - Entry Level

Henderson, NV

Administrative and Support Services

About the position

The IT Field Service Technician role at Vaco involves providing on-site IT support and ensuring the operability of IT systems within the assigned market. The technician will assist colleagues with IT needs, manage service desk tickets, and perform hands-on fixes at the desktop level. This position emphasizes effective communication, customer service, and adherence to IT standards while fostering a positive work environment.

Responsibilities

• Assist colleagues with onsite IT needs and help create service desk tickets.
• Identify and escalate repeated issues experienced by colleagues.
• Ensure proper operability of all IT systems through regular checklists.
• Communicate effectively with customers to keep them informed about IT initiatives.
• Assess customer satisfaction and escalate issues as needed.
• Disseminate help sheets and usage guides for end users.
• Execute standard procedures and workflows for IT tasks.
• Perform hands-on fixes at the desktop level, including software and hardware installations.
• Enforce compliance with IT standards across all centers.
• Participate in pilot testing and troubleshooting as required.

Requirements

• Valid driver's license and access to a car for travel between centers.
• Ability to verify WAN, LAN, and Internet connectivity.
• Excellent attention to detail and cable management skills.
• Exceptional customer service orientation and team mindset.
• Strong written and oral communication skills.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Associates or bachelor's degree with two years of experience, or four years of experience in a related field.

Nice-to-haves

• Experience in health care preferred.
• Demonstrated experience with ServiceNow preferred.
• Experience supporting Sales Force, Genesys, Teams, and eClinicalWorks a plus.
• ITIL certification or experience in an ITIL environment preferred.

Benefits

• Competitive hourly wage of $22 - $28.
• Opportunities for professional development and training.