IT Field Service Technician

Genesis Prime Care - Marshall, TX

Full-time - Entry Level

Marshall, TX

About the position

The IT Field Service Technician role at Genesis Prime Care involves providing technical support and maintenance for computer systems, network infrastructure, and peripheral devices within a growing healthcare company. The technician will be responsible for installation, configuration, upgrades, and troubleshooting of hardware and software, ensuring optimal performance and user satisfaction.

Responsibilities

• Analyze technical applications to maximize the capabilities of computer systems and networks.
• Troubleshoot issues related to software, hardware, and operating systems.
• Test compatibility of new programs with existing hardware and software.
• Maintain asset management and inventory control processes for documentation of devices.
• Gather data and evaluate options to determine the best course of action regarding equipment and systems.
• Install software and execute necessary commands for testing.
• Utilize workstation imaging processes to prepare devices for deployment.
• Establish hardware connections and complete necessary testing.
• Train users and produce technical documentation to enable end users on hardware and software functionality.
• Utilize helpdesk ticketing software to document service requests and maintain a shared knowledge base.

Requirements

• High school diploma or equivalent required.
• Some college preferred.
• 1 to 2 years of desktop support experience preferred.
• Strong teamwork characteristics and effective communication skills.
• Ability to solve problems quickly in high-stress situations using advanced troubleshooting skills.
• Desire to develop technical abilities to support all aspects of the infrastructure.
• Capability to build strong client relationships and maintain their confidence.
• Understanding of network design and implementation.

Nice-to-haves

• Experience in software troubleshooting.
• Knowledge of various computer systems and technology.

Benefits

• Full-time position with a Monday to Friday schedule.
• On-call rotation included.