IT Field Service Technician

MB2Dental Solutions - Carrollton, TX

Carrollton, TX

Ambulatory Health Care Services

About the position

MB2 Dental Solutions provides first-rate IT Services to dental practices across the United States. We are seeking an IT Support Field Technician to join our small yet fast-growing department in Carrollton, TX. As a field service technician, you will be required to travel to partnered dental practices, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment. Our field technicians are also responsible for supporting our Projects and Support Desk as needed.

Responsibilities

• Diagnose, resolve, and provide detailed reporting for a variety of technical issues at partner office locations and at MB2 Dental HQ campus.
• Provide technical support and customer service during field visits and at MB2 Dental HQ.
• Install and configure laptops, PCs, tablets, mobile phones, and network printers.
• Configure, install, and troubleshoot servers, desktop/laptop workstations (both physical and VMs in Hyper-V/VMware), tablets, mobile phones, network printers, etc.
• Configure, install, and troubleshoot firewalls and switches, and resolve LAN/WAN issues.
• Add or delete user accounts in domain and workgroup environments.
• Administer computer/user accounts in MS AD domain and workgroup environments.
• Support VoIP telephone systems.
• Build positive relationships with partner offices and ensure IT services meet their needs.
• Adhere to company rules and regulations.
• Produce frequent and analytical service reports with superior documentation and verbal skills.
• Cooperate with the technical team and share information across the organization.
• Prioritize and resolve IT concerns and escalate serious issues to relevant stakeholders.
• Make recommendations to optimize IT performance and prevent future problems at partner sites.

Requirements

• Must have a valid driver's license.
• Able to travel for an extended period as needed.
• Able to work a flexible schedule (including nights and weekends).
• Working knowledge of Windows 10/11, Server 2016/2019/2022, and MacOS.
• Domain/Active Directory proficiency (Create, migrate, troubleshoot).
• Able to run, terminate, and test CAT6 LV wire.
• Able to follow documented procedures.
• Understanding of customer service practices; providing a great customer experience.
• Proficiencies in PC hardware and software configurations.
• Ability to find solutions and execute them on your own.
• Able to lift 75 lbs.

Nice-to-haves

• CompTIA A+ or Network + or equivalent experience.
• Dental software knowledge.