IT Field Service Technician

$52,000 - $52,000/Yr

Form 10 Group - Los Angeles, CA

Part-time - Mid Level

Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

Form 10 Group is seeking part-time IT Field Service Technicians to provide on-site support for various IT equipment in state government offices across the Los Angeles and Inland Empire area. The role involves diagnosing and repairing computers, cameras, biometric scanners, printers, and signature pads, ensuring timely resolution of service tickets within specified service level agreements (SLAs).

Responsibilities

• Diagnose and repair IT equipment including computers, cameras, biometric scanners, printers, and signature pads.
• Respond to and resolve assigned service tickets in the field within the provided SLA time.
• Submit accurate and complete inventories and reporting.
• Travel to various locations as required for service calls.

Requirements

• At least 3 years of experience in IT field service responding to break/fix service tickets.
• Proficiency in Windows 10 and troubleshooting ability.
• Experience with enterprise-level IT equipment and PC hardware.
• Knowledge of Active Directory, Hard Drive Imaging, and Network Management is preferred.
• A+ Certification or equivalent is preferred.
• Excellent customer service skills are required.
• Ability to carry up to 50 pounds.
• Valid U.S. Driver's License and good driving record.

Nice-to-haves

• Familiarity with basic tools.
• Experience working in an enterprise environment.

Benefits

• Health insurance
• Paid time off
• Retirement plan