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IT Field Services Technician - Beaumont, TX - 503163
Oldcastle Payroll - Beaumont, TX
posted 2 months ago
About the position
The IT Field Services Technician is responsible for providing exemplary customer service to an assigned end user base while maintaining and administering computer networks and related computing environments. This role acts as a liaison between IT and end users, ensuring that all IT-related needs are met effectively. The technician will work on moderately complex assignments, requiring judgment and technical knowledge to resolve issues and develop solutions, all while working under limited supervision.
Responsibilities
- Serve as the IT liaison to end users and provide desk side and remote technical assistance during and after regular business hours.
- Maintain and administer computer networks and related computing environments, including hardware and software configurations.
- Identify and resolve technical issues and recommend effective solutions.
- Provide support for plant process systems including Command, APEX/JWS, and Libra Loadout.
- Communicate actively with customers and management to ensure timely resolution of issues.
- Assist in managing asset inventory and testing/deploying software and patch management.
- Create and maintain training guides and knowledge base solutions.
- Support continuous improvement initiatives within the IT department.
- Evaluate and implement new systems to enhance productivity and business operations.
- Establish and maintain positive work relationships with co-workers and customers.
- Travel to other business sites for support or training as needed.
Requirements
- Associate degree in information technology or equivalent, or 3 years of experience in a similar IT support role.
- Knowledge of Windows 10 and 11, Office 2016/365, mobile devices, VPN, and networking.
- Certifications such as A+, ITIL Foundation, and recent MCP preferred.
- Experience with Citrix, ShoreTel, and Command Alkon systems is a plus.
Nice-to-haves
- Strong analytical and problem-solving skills.
- Desire to learn new technologies and maintain industry standards.
- Ability to present ideas in concise, user-friendly language.
- Good organizational skills with the ability to prioritize multiple tasks.
Benefits
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values growth and internal promotion
