CRH Americas - Cañon City, CO
posted 4 months ago
The IT Field Services Technician at CRH Americas Materials Inc. is a pivotal role that provides exemplary customer service to an assigned end user base while being responsible for the maintenance and administration of computer works and related computing environments. This includes managing computer hardware, systems software, applications software, and all configurations. As the face of IT, the technician acts as a liaison between IT and end users, addressing all IT-related needs. The position requires applying developed knowledge of job skills, company policies, and business demands to meet customer expectations effectively. The technician will work on assignments that are moderately complex in nature, requiring judgment, initiative, and specialized technical knowledge to resolve problems and develop recommendations and solutions. The role operates under limited supervision, necessitating a self-starter attitude with the ability to prioritize workload and daily activities. The technician will report to either a Field Services Lead or Field Services Manager. In this role, the technician will serve as the IT liaison to end users, providing both desk-side and remote technical assistance during and after regular business hours, especially during emergencies or in support of special business projects. Responsibilities include maintaining and administering computer works and related computing environments, identifying and resolving technical issues, and providing support for plant process systems. The technician will actively communicate with customers, peers, and management to ensure timely resolution of issues and status updates, assist in managing asset inventory, and contribute to departmental standards. Additionally, the technician will assist in creating and maintaining training guides and knowledge base solutions, support continuous improvement initiatives, evaluate and implement new systems, and establish positive work relationships with co-workers and customers. The role may require travel to other business sites for additional support or training sessions, and the technician will perform reporting and administrative functions as required.