IT Field Services Technician II

$49,067 - $54,226/Yr

Cornell University - Ithaca, NY

Full-time - Entry Level

Ithaca, NY

Educational Services

About the position

Cornell University is seeking a dedicated IT Field Services Technician II to join our team within the Cornell Information Technology (CIT) Network Services organization. This role is critical in ensuring the smooth operation of our campus's data, wireless, and voice network infrastructure. As an IT Field Services Technician II, you will be responsible for executing IT service orders related to data network and voice infrastructure, which includes tasks such as moves, adds, changes, and repairs. You will install, configure, and troubleshoot network and voice electronics, including ethernet switches, wireless access points, and emergency phones. Additionally, you will be involved in pulling, splicing, and terminating copper and fiber optic cabling, ensuring compliance with CIT and industry standards. In this position, you will work directly in the field, collaborating with local IT staff, customers, and Network Services engineering teams to maintain and enhance our communications infrastructure. You will also be responsible for maintaining and updating online documentation of the physical communications plant and completing detailed service orders that include time tracking, materials used, and problem resolution. The role requires you to work independently, making responsible decisions and troubleshooting issues on-site while also participating in special projects and other duties as assigned. To succeed in this role, you will need to continuously enhance your technical skills through on-the-job training and formal courses. You will develop a personalized training plan with your supervisor to ensure ongoing professional growth and engage proactively in training opportunities to stay current with emerging technologies and best practices. The work environment is dynamic, requiring you to thrive in solving problems on the go while working independently. You will also be required to maintain a valid NYS driver's license as you will be driving a university vehicle for work purposes. This position includes rotational 24/7 on-call responsibilities throughout the year, and work is performed at multiple campus locations, including indoor and outdoor worksites, construction areas, confined spaces, mechanical rooms, maintenance holes, and rooftops.

Responsibilities

• Execute IT service orders for data network and voice infrastructure, including moves, adds, changes, and repairs.
• Install, configure, and troubleshoot network and voice electronics such as ethernet switches, wireless access points, and emergency phones.
• Pull, splice, and terminate copper and fiber optic cabling, ensuring compliance with CIT and industry standards.
• Assist in deploying new network and voice infrastructure for various projects, adhering to CIT-engineered designs.
• Maintain and update online documentation of the physical communications plant.
• Complete and submit detailed service orders, including time tracking, materials used, and problem resolution.
• Update cable management and time tracking systems upon job completion.
• Report equipment issues, inventory shortages, and quality concerns to the Field Services Supervisor.
• Continuously enhance technical skills through on-the-job training and formal courses.
• Participate in special projects and other duties as assigned.

Requirements

• Associate degree; up to one year or equivalent combination of education and experience.
• Experience installing, repairing, and maintaining wired data, wireless data, voice, and special-purpose network systems, including those based on copper twisted pair and fiber-optic plants.
• A basic understanding of telecommunications, data networking, and structured wiring is required.
• Familiarity with different categories of cabling components, e.g., CAT5 / CAT 6 and fiber-optics.
• Ability to read and comprehend engineering documents and then execute plans in the field.
• Strong interpersonal and organizational skills with an ability to remain focused in a fast-paced, team-based, demanding, customer-driven environment.
• Demonstrated problem-solving, reasoning, and analytic skills are a must.
• Proficient oral and written communication skills.

Nice-to-haves

• Experience working in Higher Education / R1 Research Universities.
• Experience with Aruba Networks wireless and wired switching platforms.
• Familiarity with Pinnacle / PCR360 or similar cable management systems.
• Familiarity with Team Dynamix, or similar ticket-tracking systems.

Benefits

• Employee discount
• Health insurance
• On-the-job training
• Tuition reimbursement