CRH Americas - Rochester, NY
posted 4 months ago
The IT Field Services Technician at CRH Americas Materials Inc. is a pivotal role that provides exemplary customer service to an assigned end user base while being responsible for the maintenance and administration of computer networks and related computing environments. This includes managing computer hardware, systems software, applications software, and all configurations. As the face of IT, the technician acts as a liaison between IT and end users, addressing all IT-related needs. The position requires a developed knowledge of job skills, company policies, and business demands to meet customer expectations effectively. The technician will work on moderately complex assignments that require judgment, initiative, and specialized technical knowledge to resolve problems and develop recommendations. The role operates under limited supervision, necessitating a self-starter attitude with the ability to prioritize workload and daily activities. The technician will report to either a Field Services Lead or Field Services Manager, ensuring that all IT support is delivered efficiently and effectively. Key responsibilities include providing desk-side and remote technical assistance to end users, maintaining and administering computer networks, identifying and resolving technical issues, and supporting plant process systems. The technician will actively communicate with customers and management to ensure timely resolution of issues, assist in asset inventory management, and contribute to software testing and deployment. Additionally, the technician will help create training guides and knowledge base solutions, support continuous improvement initiatives, and evaluate new systems to enhance productivity. The role also involves traveling to other business sites for support or training as needed.